If something is not answered here, please write to us. We would rather answer a question than have you guess.
Check-in is from 15:00 and check-out is at 11:00. The front desk is open from 10:00 to 17:00.
Yes. Quiet hours run from 22:00 to 09:00. The village is small and the nights are very still, so sound carries — please keep noise down during these hours.
Yes, we are open year-round, 24 hours a day, 365 days a year. Each season on the plateau has its own character — cool summers, gentle springs, deep snow in winter and vivid autumn colour.
The standard rate covers up to 4 guests. Maximum occupancy is 6 guests per villa; the 5th and 6th guests are charged ¥5,000 each per night.
Children under 4 stay free of charge when sharing existing bedding and are not counted toward the occupancy limit. Children aged 4 and over count as regular guests. When booking, please tell us the number of adults, children under 4, children aged 4–9 and children aged 9–14 — we prepare bathrobes and children's pyjamas in the right sizes in advance.
From 20 October 2026 to 30 April 2027 an additional ¥8,000 per villa per night is charged for heating and winter and snow-related operating costs. Discounts do not apply to this surcharge.
No. The villas have underfloor heating and a gas heater. Air conditioning is not yet installed; installation is planned for 2027.
Yes — five of the ten villas are dog-friendly, in the right-hand row as seen from the entrance: Rudolph, Dasher, Prancer, Comet and Donner. Up to two dogs per villa. Only dogs can stay; other pets are not accepted.
There is free private parking in front of each villa, plus a free shared parking area for up to 20 vehicles at the entrance to the property.
There is no hot spring on the property. A public onsen is about 15 minutes away by car.
Free of charge 15 days or more before check-in; 10% for 7–14 days; 30% for 3–6 days; 50% for 2 days; 100% on the day before, on the day of check-in, and for a no-show.
Not yet. Direct booking and payment on this website are being prepared, and availability will be managed through the Neppan channel manager. Until then, please contact us by email.
Reservations are handled through Booking.com, where you can see live availability for all ten villas. For anything else, write to us — we answer in English, Japanese and Russian.